Dear Guest
We are really looking forward to welcoming you at Oak Tree Lane and making sure that you and all guests whom holiday here feel comfortable and safe given the current circumstances surrounding COVID-19. We are therefore asking you to read the following information:-
Protecting you and all guests here is one of our priorities and so we ask that you contact us immediately should you have any symptoms of the Coronavirus.
Should you have symptoms of the Coronavirus and therefore need to cancel your holiday at Oak Tree Lane, we can offer a full reimbursement or can re-schedule further dates when you may be able to visit (subject to availability).
CHECKING-IN!
Checking-In procedures has had to change.
Firstly, as to enable additional cleaning duties, Checking-In times have had to be amended to an arrival time from 16:00hrs. Please be patient with us should your accommodation not be quite ready upon arrival as we are very mindful of needing to be additionally alert to cleanliness satisfaction.
As some of you may be aware, we are a friendly and often tactile pair at Oak Tree Lane and will often shake the hands of, or even provide a warm embrace, to our guests, however due to the social distancing rule, we are, very regrettably, no longer able to offer this. However – please be reassured that we will continue to provide a warm welcome upon arrival and during your stay – thank goodness that being able to smile J and have friendly natter hasn’t been affected!
Only ONE GUEST may be permitted into Reception at any one time please; once you have Checked-In, we will take you to your accommodation. Only ONE GUEST from your party will be introduced into your accommodation prior to the remaining party then being allowed in.
Should you read any of the tourist leaflets located in Reception, please kindly take with you rather than return to the leaflet shelf.
Please don’t forget your cash damage deposit of £100 per Cabins and £50 per Yurt.
CHECKING-OUT!
Due to the additional cleaning duties that will be in situ upon the departure of guests, we ask that you promptly check-out by 10:00hrs.
AND FINALLY…..
Please remember that by opening our business to tourism and therefore becoming potentially at risk to COVID-19, we ask that guests become mindful of others when around.
We thank you in advance for your patience and understanding and trust that you will have a wonderful, relaxing stay here.
Looking forward to seeing you soon!
With kindest regards
Phil and Sera
