Terms and Conditions
Please make sure you have read our Terms and Conditions before booking. By booking with us you fully accept our Terms and Conditions.
Bookings and Payments:
A 25% deposit is required to make a reservation – this can be arranged by booking online, by electronic bank transfer or by cheque, which should be made payable to Philip Gilbert Ltd. We are happy to reserve the holiday for seven days whilst awaiting a deposit cheque but we reserve the right to sell this holiday without further notice after this period. The balance is payable no less than 4 weeks before your holiday – we will send a reminder if necessary. If you do not pay the holiday in full we reserve the right to re-let it.
Cancellations and Refunds:
We realise that sometimes plans change and as such we will always endeavour to re-let a holiday if you have to cancel it. If we are able to do so we will refund the cost of the holiday less a 10% admin charge/ £50 max (whichever is the lower). However, we recommend you take holiday cancellation insurance to cover any loss should we not be able to re-let. If you cancel within 8 weeks of the holiday and we are unable to re-let, your deposit is non-refundable.
In the unlikely event of the yurts not being available due to fire, flood or other unforeseen circumstances, Oak Tree Lane cannot accept liability or responsibility for consequential loss, but the full cost of the holiday will be refunded. Should guests’ behaviour be completely unacceptable to ourselves/other guests, we reserve the right to ask the offending guest to leave immediately and without refund.
We do not allow any loud music or shouting. Noise travels and we want to promote the peace of the valley and keep all of our guests happy.
As well as not allowing loud music we also do not allow loud partying. Acoustic guitars and singing campfire songs around the fire is fine. Once inside the yurt, the thick felt lining will absorb most sounds, but there is a noise curfew at 10.30pm every night.
Yurt/Facilities – Cleaning:
We ask you to please keep your Yurt and kitchen area clean and tidy and dispose of any food waste in the bins provided to help keep vermin and fly’s at bay. The emptying of all bins is addressed daily as well as cleaning the sanitary area (i.e. Shower, basin, wc).
Please do not wear outdoor shoes inside the yurts, and please leave your yurt as you found it at the end of your holiday although there is no need to clean out the wood burner (they work better with a layer of old ash).
This is always a tricky one – accidental damage happens and so far we have never charged for breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. Waterproof mattresses and disposable protectors are available – please let us know if you need these when booking (it is better to be safe than sorry and an accident could cause irreparable damage to any furniture).
Wood and Sticks:
Very reluctantly we have had to introduce a charge for additional logs and sticks. We provide the first basket of logs free of charge. Unfortunately, due to several instances of guests burning the stove logs and sticks on the campfire, we have had to limit the supply. Additional large sacks of logs are £4.50 per sack, and bags of sticks are £2 each.
A central campfire site is available, though fires will not be allowed in high winds. We try to keep a supply of wood for the campfire in the yurt field free of charge.
Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Please take extra care around the wood burning stove, BBQs and under no circumstances allow children to tend these. We do not allow candles inside the yurts except for the tea light candles in the sealed lanterns (both of which are provided).
General Safety/Responsibility for Children:
This is not a manicured campsite with paved paths. In certain places, the terrain is uneven and steep and could be slippery. Please make sure all members of your party are aware of this and wear suitable footwear. Wellies, crocs or boots are easiest as they can be easily taken off before entering the yurt.
The safety of children is the responsibility of the supervising adult with them. Special care should be taken around the campfire. Each yurt has a smoke alarm, a carbon monoxide detector and a fire extinguisher – please take the time to locate these when you arrive. There is a hose pipe situated under the manhole cover by the tap in the Yurt field for emergency use and a drum of water located by the campfire – we hope they will never be needed but better be safe than sorry.
Cars and Day Visitors:
We have limited car parking space thus each yurt has two guaranteed car spaces. If you want to bring more cars or have day visitors, please contact us.
Oak Tree Lane (Our home):
Guests are very welcome to wander around the majority of our farm except for the areas of our own private garden, barns and outbuildings. Please take note of any signs as these are present to raise awareness. Apart from this you are welcome to walk through our fields and help feed the livestock. All gates are clearly marked if they need to be closed. There are sheep, cows, pigs and hens in our fields. While they are friendly and used to people we do not recommend getting too close. For more information on our farm please just ask.
No dogs are permitted (except service dogs).
Group Bookings – Damage/Noise Deposit:
From our experience during times of letting to large groups, there has been an increase in damage and excess cleaning has been required. We therefore charge a deposit of £100 per yurt – this will be returned within 7 days at the end of your holiday provided there is no damage or excess cleaning required.
If you are a large group, we ask you to sign a form confirming you have read and understood our ethos on noise.
Adult Only Groups:
Of course we welcome Adult Only groups which includes Hen and Stag parties however please be mindful of our environment being family friendly and accommodating to guests whom want to enjoy a quiet and relaxing holiday.
We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome any suggestions or ideas you might have.